Class Title: Information Technology Generalist
Position Title: Information Technology Generalist
Accountable To: Information Technology Manager
FLSA Status: Non-Exempt
Class Summary: Incumbent has primary responsibility of the IT Help Desk. Incumbent is also responsible for assisting the Assistant IT Manager and Network Administrator in the following: planning, implementing and performance of network administration; configuring, installing and repairing of server and PC hardware and other equipment (network communications equipment, printers, copiers, faxes, security cameras, digital video recorders, telephones, cell phones, etc); evaluating and installing end-user software and hardware; and providing required data. Incumbent manages the end-user equipment allocation processes and is responsible for the Agency Computer Equipment Inventory.
Distinguishing Characteristics: The IT Generalist is the first level of a four-level computer series. The IT Generalist is distinguished from other classes by working in all areas of IT as needed.