Application closes 3/14/24
Minimum Qualifications of Education and Experience
Expected starting salary is $25.65 to $34.25. Full salary range is $25.65 to $42.85.
Associate’s degree from an accredited college in human services or related field and one (1) year of experience in a similar position as listed in the work functions
OR
A combination of education and experience equivalent to three (3) years of experience in a similar position as listed in the work functions.
Regular and reliable attendance is a necessary component of job/position. Individuals required to use County vehicles and equipment must have a valid driver’s license and be free of any major traffic violations for the last three (3) years.
Nature of Work
Under supervision, manages an assigned caseload, performs day-to-day coordination and quality control of eligibility, inspections, new leases, annual re-certifications and program terminations in accordance with Agency policy and in compliance with funding regulations.
Examples of Work
- Manages an active caseload of clients receiving rent assistance benefits, reviews applications to determine eligibility, conducts initial lease up, annual re-examinations, portability and interim rent changes following HRA policies and program regulations
- Conducts rental housing quality standards (HQS) inspections, determines compliance, communicates results to tenants and landlords, and follows up to re-inspect and address violations as necessary
- Calculates and prepares Housing Assistance Payment contracts and authorizes monthly housing assistance payments between the HRA and landlord/owners
- Serves as primary contact with program participants, rental unit owners, managers and landlords. Provides explanations regarding housing programs and regulations, policies and procedures. Responds to telephone and in-person inquiries. Troubleshoots/resolves conflicts with payments, clients and files
- Manages specialty programs including advertising, enrollment, case management, education and eligibility
- Maintains client files and records with accuracy ensuring all documentation and information is complete and correct
- Performs other duties as assigned
Knowledge, Skills and Abilities Required
- Knowledge of state and federal housing programs
- Knowledge of office procedures and practices
- Knowledge of laws and regulations pertaining to landlord/tenant relations
- Knowledge of eligibility requirements for state and federal program funding
- Skill in performing and providing customer service
- Skill in critical thinking and problem solving
- Skill in the use computers, technology and unique software
- Ability to maintain accurate and systematic records
- Ability to work with a varied client base including special populations, clients with special needs and persons of diverse ethnic and economic backgrounds
- Ability to establish and maintain effective working relationships with other employees and the general public
- Ability to perform complex tasks and handle routine decisions in accordance with policy
Persons with disabilities: the above is a general listing of job duties. Essential and non-essential functions may vary by individual position. Reasonable accommodations may be available for both essential and non-essential job duties.
