For more information and to apply: https://www.washingtoncountycda.org/our-organization/careers/
Hiring Range: $29.78 – $36.22 per hour
General Definition of Work
Performs intermediate administrative work maintaining efficient application of rental assistance programs, serving as the
primary contact for landlords and program participants, presenting and marketing for the program or agency, encouraging
self-sufficiency via coordination of the Family Self Sufficiency Program, and related work as apparent or assigned. Work
is performed under the limited supervision of the Housing Assistance Director.
Essential Functions
Receives and processes application materials; clarifies applicant information via telephone or in person meeting; collects
and verifies application information; processes client file in accordance with program rules and regulations.
Coordinates resources and programs to best meet the needs of applicants and clients; determines eligibility for reasonable
accommodations.
Serves as the primary agency contact with participants in rental assistance programs, property owners and case managers.
Reviews and authorizes cases involving annual recertifications, interim rent changes, lease termination and transfers.
Keeps current on program rules and regulations, including agency administrative plans. Provides input as directed on
agency practices and policies.
Monitors and updates cases involving participant and owner disputes; determines participant eligibility for housing
assistance; researches, compiles evidence and presents agency position on terminations, potential fraud cases, and other
information as needed at informal hearings.
Serves as the Family Self Sufficiency Coordinator, referring eligible participants, coordinates participant contracts;
oversees escrow accounts and updates participants and initial housing authorities on contract and escrow: completes
quarterly reports and assists in the annual renewal funding application and completing required reports. Establishes and
maintains the FSS Program Coordinating committee.
Maintains accurate program systems, records, files and reports. Conducts property inspections.
Calculates participant rent using prescribed methods and regulations.
Authorizes contracts for self-sufficiency programs; monitors participant progress; determines completion and possible pay
out of funds.
Attends various meetings.
Works in coordination with accounting staff to ensure payment accuracy.
Knowledge, Skills and Abilities
Competencies required:
General knowledge of real estate and property management; thorough skill serving program clients; general skill building
strategic relationships; ability to display project management and organizational skills; ability to use standard computer
equipment; ability to display proficient communication skills.
Other knowledge, skills and abilities required:
Thorough knowledge of the local, state and federal, rules, regulations and manuals associated with rental assistance
programs; thorough knowledge of standard agency policies, procedures and guidelines; thorough skill compiling and
presenting information regarding rental assistance programs to program participants and property owners; thorough skill
operating standard office equipment and applicable hardware and software; general skill using database programs to keep
and maintain records; ability to read and interpret a lease or housing contract; ability to make arithmetic computations
using whole numbers, fractions and decimals; ability to compute rates, ratios and percentages; ability to navigate state and
national housing websites and database systems; ability to maintain confidential data; ability to interpret data from income
verification reports; general skill creating and maintaining applicable records, reports and files; ability to establish and
maintain effective working relationships with clients, landlords, similar agencies, staff, and the general public; ability to
respect and relate well to people from varied backgrounds, understand diverse worldviews, and be sensitive to group
differences; ability to see diversity as an opportunity, and challenge bias and intolerance.
Education and Experience
Bachelor’s degree in social work, human services, housing, public administration, or related field and moderate experience
working in client related social services, real estate transactions, housing, or equivalent combination of education and
experience.
