Closing Date: 3/14/2025 12:00 PM Central
Salary: $68,075.78 – $82,516.10 Annually
For more information and to apply: https://www.governmentjobs.com/careers/scottcda/jobs/4844697/rental-assistance-housing-manager?pagetype=jobOpportunitiesJobs
Description
Ensure Scott County CDA effectively supports residents in attaining affordable housing by delivering rental assistance housing programs and services that are compliant and aligned with CDA’s core values and client service standards.
Essential Functions
- Lead, manage and hold accountable the Rental Assistance Housing team and align their work with Scott County CDA priorities. Build team culture aligned with CDA core values. Provide team with clear expectations and hold them accountable to those expectations. Align and provide resources – including coaching, training and back-up support as needed – to achieve team goals.
- Oversee the effective and compliant management and administration of rental assistance housing programs and cases. Provide timely and accurate monitoring, evaluation, and reporting of program utilization and outcomes. Effectively analyze program and financial data to make and/or recommend program, policy and practice changes to enhance outcomes and achieve strategic priorities. Ensure overall program and case compliance with CDA, Federal, State and local requirements.
- Ensure the delivery of excellent client service practices that are responsive, considerate, respect confidentiality, and compliant with fair housing practices across all rental assistance programs. Actively seek ongoing participant, landlord, and partner feedback and use feedback to improve client service practices. Oversee client grievance and special accommodation procedures and decisions.
- Ensure the timely and compliant management and administration of wait lists, vouchers, and property owner/landlord housing assistance contracts. Oversee and monitor rental assistance-related informal hearings and court process and procedures, inspections, re-inspections, and abatement processes.
- Manage the request for proposal process for identifying and contracting with independent inspectors and hearing officers.
- Collaborate with the Finance Department to reconcile financial reports related to rental assistance payments to landlords and clients, other housing authority fees, and inactive and active client debt. Oversee the administration of rental assistance repayment agreements and debt collection procedures.
- Proactively seek out, build and lead collaborative, strategic partnerships with community stakeholders to identify, engage, equip, and retain property owners/landlords to effectively participate in rental assistance programs and ensure quality, safe and affordable housing in Scott County.
Qualifications
EDUCATION AND EXPERIENCE
- Bachelor’s degree with coursework in human and/or social service studies.
- Considerable experience in: case management of state, federal, or non-profit rental assistance programs; management of state, federal, or non-profit rental assistance programs; staff supervision; or equivalent combination of education and experience.
- Thorough knowledge of the laws, ordinances, rules and regulations pertaining to a public housing agency, fair housing requirements and the federal, state and local guidelines governing subsidized housing.
- Considerable experience serving diverse and low-income populations in housing program administration or property rental and leasing.
REQUIREMENTS:
- Consistently demonstrate alignment with Scott County CDA’s core values which guide us to be Collaborative, Equitable, Inventive and Attentive.
- Provide excellent client service, which is responsive, considerate, and respects confidentiality while delivering quality public services and service experiences to clients.
- Apply excellent verbal and written communication skills to clearly convey complex concepts, create alignment across teams/groups and build productive, professional relationships with multiple diverse stakeholders. Prepare and deliver clear and concise reports, memoranda, directives and letters.
- Collect, analyze and interpret program and financial data and trends. Translate analysis into actions or recommendations to maximize program effectiveness and outcomes.
- Analyze complex problems and develop comprehensive plans from general instructions.
- Build effective teams and work productively with multiple stakeholders.
- Balance multiple priorities while working toward team goals and priorities.
- Work with minimal day-to-day direction as well as recognize and act on opportunities to seek guidance from supervisor or other leaders.
