Position Title: Manager HCV – Tenant Based Vouchers and Portability
Department: Housing Choice Voucher
Reports to: Assistant Director of HCV
FLSA Status: Exempt
Date Created/Revised: October 2019
The primary purpose of this position is to supervise an assigned team of HCV staff, ensuring that MPHA meets the HUD requirements and local regulations when assisting participants and owners. The incumbent oversees the Authority’s Tenant Based Vouchers, all Portability, and other special initiatives as a Moving- To-Work Housing Authority.
All activities must support the Minneapolis Public Housing Authority’s (“MPHA” or “Authority”) mission, vision and values.
Essential Duties and Responsibilities
The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties and skills may be required and assigned, as needed.
- Supervises the work of staff including: assigning, planning, and reviewing work, evaluating work performance and completing performance evaluations, coordinating activities, maintaining standards, allocating personnel, selecting new employees, training staff and investing in their professional development, acting on employee problems, and recommending and implementing discipline.
- Plans, organizes, and supervises the work team in participant and owner interaction, assisting in such areas as briefing and voucher issuance, request for tenancy approvals and affordability determinations, rent reasonableness determinations and lease-ups, income verifications and annual re-exams, portability transmittals and billings, portability tracking and absorbs, hearings and terminations, and other technical program functions.
- Provides day- to-day leadership to the work team to ensure a high performance, customer service-oriented work environment.
- Responds to staff inquiries, providing guidance and direction regarding HCV and portability-related regulations, policies, and procedures.
- Participates in the development and implementation of department policies, procedures, work processes, forms, and checklists, including revisions to the HCV Operating Procedures, Owner Manuals, and Participant Handbook.
- Analyzes and applies HUD’s Code of Federal Regulations and Public and Indian Housing notices ensuring that staff, families, and owners understand and comply with the rules; that the interests of program participants are served; and that the Authority is protected.
- Conducts contract and regulatory education sessions with owners and managers so that they understand the complexity and the necessity of the regulations that affect them.
- Responds to escalating participant, owner, and neighborhood concerns, complaints, and issues.
- Assists staff and works with the Legal staff to conduct investigations and hearings on owner and participant program violations, including fraud and criminal behavior.
- Plans for and assists in carrying out activities of “uncovered” caseloads resulting from employee vacancies, ensuring regulations, policies, and processing deadlines are met to avoid adverse actions for participants or the Authority.
- Maintains logs, records, and files associated with project-based contracts and other assigned responsibilities.
- Prepares statistical, status, and productivity reports to support program analysis.
- Attends city, county, and other community meetings for various programs and issues.
- Performs other related duties as assigned.
MPHA expects all employees to exhibit the following behavioral skills:
Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands monitors and measures the needs of both internal and external customers; talks and acts with customers in mind; and recognizes working colleagues as customers.
Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; and persists despite obstacles and opposition.
Effective Communication: Employee is prepared, clear, concise and organized in all facets of communication in order to fully establish understanding. Actively listens and understands the audience to adapt message appropriately. Communicates information with appropriate personnel in a timely manner.
Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone’s efforts to succeed.
Initiative: Proactively seeks solutions to resolve unexpected challenges. Actively assists others without formal/informal direction. Possesses the capacity to learn and actively seeks developmental feedback. Applies feedback for continued growth by mastering concepts needed to perform work.
In addition to the above competencies, MPHA expects its leadership employees to also exhibit the following behavioral skills:
Leadership: Provides direction by clearly and effectively setting course of action for department and subordinates; and manages performance by providing regular feedback and reinforcement to subordinates.
Strategic Capability: Provides mission, sets direction and inspires others to deliver on the organizational mandate. Decisions are based on ethical and socially responsible principles.
Program and Project Management: Plans, manages and evaluates specific activities in order to deliver the desired outputs.
Education and/or Experience
Bachelor’s Degree in public administration, business administration, engineering, or a related field and a minimum of five (5) years of experience in public and/or assisted housing, including a minimum of two (2) years in a supervisory capacity. An equivalent combination of education and experience may be considered.
Must possess, or have the ability, to obtain an HQS Certification and HCV Management Certification, within established guidelines by HUD and MPHA.
Some positions may require possession of a valid driver’s license. Those positions may also require use of a personal vehicle and evidence of individual automobile insurance coverage, or the ability to be insurable under the Authority’s automobile insurance plan at the standard rate. Must pass a criminal history background check.
To perform this job successfully, the employee should have strong computer skills (MS Word, Excel, and Outlook). Must have the ability to learn other computer software programs as required by assigned tasks.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; reaching and grasping; operating computers and other office equipment; moving about the office; and attending onsite and offsite meetings. The employee must be able to exchange information in person, in writing, and via telephone. The employee must occasionally transport up to 25 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment requires a demonstrated ability to interact effectively with persons from diverse economic, social, and ethnic backgrounds, including new immigrants, limited English language proficiency clients, and clients with a variety of mental health issues and other disabilities.
Office environment. The noise level in the work environment is usually moderate.