OPEN UNTIL FILLED
Salary: $72,100-90,125 per year
The primary purpose of this position is to supervise an assigned team of HCV staff, ensuring that MPHA meets the HUD requirements and local regulations when assisting participants and owners. The incumbent oversees the Authority’s Tenant Based Vouchers, all Portability, and other special initiatives as a Moving- To-Work Housing Authority.
Essential Duties and Responsibilities
The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties and skills may be required and assigned, as needed.
- Supervises the work of staff including: assigning, planning, and reviewing work, evaluating work performance and completing performance evaluations, coordinating activities, maintaining standards, allocating personnel, selecting new employees, training staff and investing in their professional development, acting on employee problems, and recommending and implementing discipline.
- Plans, organizes, and supervises the work team in participant and owner interaction, assisting in such areas as briefing and voucher issuance, request for tenancy approvals and affordability determinations, rent reasonableness determinations and lease-ups, income verifications and annual re-exams, portability transmittals and billings, portability tracking and absorbs, hearings and terminations, and other technical program functions.
- Provides day- to-day leadership to the work team to ensure a high performance, customer service-oriented work environment.
- Responds to staff inquiries, providing guidance and direction regarding HCV and portability-related regulations, policies, and procedures.
- Participates in the development and implementation of department policies, procedures, work processes, forms, and checklists, including revisions to the HCV Operating Procedures, Owner Manuals, and Participant Handbook.
- Analyzes and applies HUD’s Code of Federal Regulations and Public and Indian Housing notices ensuring that staff, families, and owners understand and comply with the rules; that the interests of program participants are served; and that the Authority is protected.
- Conducts contract and regulatory education sessions with owners and managers so that they understand the complexity and the necessity of the regulations that affect them.
- Responds to escalating participant, owner, and neighborhood concerns, complaints, and issues.
- Assists staff and works with the Legal staff to conduct investigations and hearings on owner and participant program violations, including fraud and criminal behavior.
- Plans for and assists in carrying out activities of ‘uncovered’ caseloads resulting from employee vacancies, ensuring regulations, policies, and processing deadlines are met to avoid adverse actions for participants or the Authority.
- Maintains logs, records, and files associated with project-based contracts and other assigned responsibilities.
- Prepares statistical, status, and productivity reports to support program analysis.
- Attends city, county, and other community meetings for various programs and issues.
- Performs other related duties as assigned.
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