Position Title: Manager, Administration & Policy
Reports to: Executive Director
FLSA Status: Exempt
Department: Executive Offices
Pay Grade: Confidential C-8 Date
Created: June 2021
Summary
Working closely with the Executive Director, the primary function of this role is to manage and support the strategic initiatives, and communications of the Executive Director through development of equitable policies, and collaboration with internal MPHA leaders and external stakeholders to ensure the proper execution of MPHA’s Strategic Plan.
All activities must support the Minneapolis Public Housing Authority’s (“MPHA” or “Authority”) mission, vision, and values.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties and skills may be required and assigned as needed.
Administration
- Responds to and resolves administrative problems and issues on behalf of the Executive Director.
- Assists the Executive Director in responding to emails, phone calls and other correspondence, including drafting responses.
- Works with MPHA department and division heads to identify and develop program metrics, monitoring implementation of same.
- Gathers information and metrics requested by the Executive Director.
- Coordinates briefing materials for the Executive Director as assigned
- Monitors and analyzes developments of new and emerging legislation, and industry best practices.
- As directed, staffs, or facilitates internal or external working groups or committees.
Communications
- Edits or drafts Executive Director’s internal and external written communications, making recommendations on content as needed.
- Coordinates Executive Director’s meetings and activities, including preparing talking points and audio-visual materials for public presentations.
- Functions as a liaison between the Executive Director’s office, the Mayor’s office, City Council, City departments, stakeholders, and the general public. May be assigned to communicate with regional and national elected officials who have an interest in public housing and the affairs of MPHA.
- May represent the Executive Director at meetings, as assigned
Policy
- Advises the Executive Director on matters related to the development and implementation of policies as requested.
- Identifies inequities in MPHA policies and provides alternative solutions to resolve same.
- Tracks, facilitates and provides recommendations to the Executive Director on projects, issues, policy, and strategy as requested and assigned.
- Develops communications plans on behalf of the Executive Director, related to development and implementation of new or modified policies or strategic initiatives
Other Responsibilities
- Performs research projects as assigned.
- Manages projects on behalf of the Executive Director.
- Performs other duties as assigned.
MPHA expects all employees to exhibit the following behavioral skills:
Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands monitors, and measures the needs of both internal and external customers; talks and acts with customers in mind; and recognizes working colleagues as customers.
Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; and persists despite obstacles and opposition.
Effective Communication: Employee is prepared, clear, concise, and organized in all facets of communication to fully establish understanding. Actively listens and understands the audience to adapt message appropriately. Communicates information with appropriate personnel in a timely manner.
Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone’s efforts to succeed.
Initiative: Proactively seeks solutions to resolve unexpected challenges. Actively assists others without formal/informal direction. Possesses the capacity to learn and actively seeks developmental feedback. Applies feedback for continued growth by mastering concepts needed to perform work.
In addition to the above competencies, MPHA expects its leadership employees to also exhibit the following behavioral skills:
Leadership: Provides direction by clearly and effectively setting course of action for department and subordinates; and manages performance by providing regular feedback and reinforcement to subordinates.
Strategic Capability: Provides mission, sets direction, and inspires others to deliver on the organizational mandate. Decisions are based on ethical and socially responsible principles.
Program and Project Management: Plans, manages, and evaluates specific activities to deliver the desired outputs
Education and/or Experience
Bachelor’s Degree in public administration, housing, business or a related field and a minimum of five (5) years of experience in public administration positions. Demonstrated experience in communication plan creation and management,
Master’s Degree preferred. An equivalent combination of education and experience may be considered. To perform this job successfully, the employee should have the following skills:
• Substantial knowledge of public administration and/or public housing.
• Excellent oral and written communication skills.
• Demonstrated experience in drafting communications for multiple audiences.
• Considerable knowledge of the techniques of gathering, compiling, and analyzing data.
• Demonstrated project management skills.
• Demonstrated knowledge of report preparation.
• Demonstrated knowledge of audio-visual skills.
• Ability to work independently in a team environment.
• Ability to identify problems, review information and develop and apply solutions.
• Ability to manage time and prioritize work.
Some positions may require possession of a valid driver’s license. Those positions may also require use of a personal vehicle and evidence of individual automobile insurance coverage, or the ability to be insurable under the Authority’s automobile insurance plan at the standard rate. Must pass a criminal history background check.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; reaching and grasping; operating computers and other office equipment; moving about the office; and attending onsite and offsite meetings. The employee must be able to exchange information in person, in writing, and via telephone. The employee must occasionally transport up to 25 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment requires a demonstrated ability to interact effectively with persons from diverse economic, social, and ethnic backgrounds, including new immigrants, limited English language proficiency clients, and clients with a variety of mental health issues and other disabilities.
Office environment. The noise level in the work environment is usually moderate
